Front Office Associate

2 days ago

Ranjit Avenue Amritsar Punjab, India bloom Hotel Group Full time

We are looking for a Hotel **Front Office Associate** to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel **Front Office Associate** responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Excellent communication and organizational skills.
- Degree in hotel management is a plus.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Hotel: 1 year (preferred)
- Guest services: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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