Senior Front Office Executive

2 days ago


Ranjit Avenue Amritsar Punjab, India SANDOZ HOTELS & RESTAURANTS Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Key Responsibilities:

  • Guest Relations
  • Welcome and greet guests warmly upon arrival.
  • Assist with check-in/check-out processes efficiently.
  • Handle guest inquiries, requests, and complaints professionally.
  • Reservations & Bookings
  • Manage room reservations (walk-ins, phone, online, or email).
  • Coordinate with housekeeping and other departments on room status.
  • Update occupancy reports and guest records.
  • Front Desk Operations
  • Maintain a neat and organized reception area.
  • Handle billing, payments, and invoices accurately.
  • Prepare and maintain daily reports (check-ins, check-outs, arrivals, departures).
  • Communication & Coordination
  • Liaise between guests and departments (housekeeping, F&B, maintenance).
  • Update guests on hotel services, local attractions, and transportation.
  • Customer Service
  • Address guest issues quickly and ensure satisfaction.
  • Promote hotel services and upsell rooms or packages.
  • Administration
  • Maintain guest records in the property management system (PMS).
  • Ensure compliance with hotel policies and security procedures.

Skills Required:

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Knowledge of hotel management software (like Opera, IDS, or Cloudbeds)
  • Professional appearance and positive attitude
  • Ability to handle pressure during busy hours

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person



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