Senior Front Office Executive
7 days ago
Key Responsibilities:
- Guest Relations
- Welcome and greet guests warmly upon arrival.
- Assist with check-in/check-out processes efficiently.
- Handle guest inquiries, requests, and complaints professionally.
- Reservations & Bookings
- Manage room reservations (walk-ins, phone, online, or email).
- Coordinate with housekeeping and other departments on room status.
- Update occupancy reports and guest records.
- Front Desk Operations
- Maintain a neat and organized reception area.
- Handle billing, payments, and invoices accurately.
- Prepare and maintain daily reports (check-ins, check-outs, arrivals, departures).
- Communication & Coordination
- Liaise between guests and departments (housekeeping, F&B, maintenance).
- Update guests on hotel services, local attractions, and transportation.
- Customer Service
- Address guest issues quickly and ensure satisfaction.
- Promote hotel services and upsell rooms or packages.
- Administration
- Maintain guest records in the property management system (PMS).
- Ensure compliance with hotel policies and security procedures.
Skills Required:
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge of hotel management software (like Opera, IDS, or Cloudbeds)
- Professional appearance and positive attitude
- Ability to handle pressure during busy hours
Job Types: Full-time, Permanent
Pay: ₹15, ₹18,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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