Marketing & Customer Coordination Executive

6 days ago


Gurugram Haryana, India Ishman Components LLP Full time

To act as the single point of contact between customers and Ishman’s internal departments for all commercial, technical, and quality communications — ensuring every order, development, and issue moves through a structured system with clarity and speed.

**Responsibilities**:
1.⁠ ⁠Customer Communication:
Maintain day-to-day coordination with customer purchase, design, and quality teams.

Acknowledge all RFQs, orders, and queries within 24 hours.

Escalate issues to relevant internal departments and track closure.

2.⁠ ⁠Order Management:
Maintain an order tracker (RFQ → quotation → sample → order → dispatch).

Coordinate with production for delivery commitments and update customers proactively.

Prepare dispatch schedules and ensure correct documentation (DC, invoice, etc.).

3.⁠ ⁠New Product Development (NPD) & Engineering Change Requests (ECR):
Record all new product requests, sample statuses, and feedback.

Track ECRs from customers, update BOM revisions, and inform purchase/QC teams.

Maintain version control and ensure internal teams work on the latest drawings.

4.⁠ ⁠Quality & After-Sales Coordination:
Communicate customer rejections, NCRs, and feedback to QA team.

Track corrective actions (8D, CAPA) and close loops with customers.

Maintain documentation for PPAP, inspection reports, and customer audits.

5.⁠ ⁠Documentation & Reporting:
Maintain CRM sheet or database for all customer interactions.

Generate weekly and monthly reports for management (OTD %, open ECRs, pending samples).

Qualifications:
Graduate / Diploma in Engineering or Business (preferred: Electrical / Mechanical background)

2-4 years of experience in customer coordination or marketing in a manufacturing setup

Proficiency in Excel, Google Workspace, and CRM tools

Personality Fit:
Excellent communication and follow-up discipline

Balanced assertiveness — friendly with customers, firm with internal teams

Process-driven, detail-oriented, and calm under pressure

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Work Location: In person


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