Marketing & Customer Coordination Executive
6 days ago
To act as the single point of contact between customers and Ishman’s internal departments for all commercial, technical, and quality communications — ensuring every order, development, and issue moves through a structured system with clarity and speed.
**Responsibilities**:
1. Customer Communication:
Maintain day-to-day coordination with customer purchase, design, and quality teams.
Acknowledge all RFQs, orders, and queries within 24 hours.
Escalate issues to relevant internal departments and track closure.
2. Order Management:
Maintain an order tracker (RFQ → quotation → sample → order → dispatch).
Coordinate with production for delivery commitments and update customers proactively.
Prepare dispatch schedules and ensure correct documentation (DC, invoice, etc.).
3. New Product Development (NPD) & Engineering Change Requests (ECR):
Record all new product requests, sample statuses, and feedback.
Track ECRs from customers, update BOM revisions, and inform purchase/QC teams.
Maintain version control and ensure internal teams work on the latest drawings.
4. Quality & After-Sales Coordination:
Communicate customer rejections, NCRs, and feedback to QA team.
Track corrective actions (8D, CAPA) and close loops with customers.
Maintain documentation for PPAP, inspection reports, and customer audits.
5. Documentation & Reporting:
Maintain CRM sheet or database for all customer interactions.
Generate weekly and monthly reports for management (OTD %, open ECRs, pending samples).
Qualifications:
Graduate / Diploma in Engineering or Business (preferred: Electrical / Mechanical background)
2-4 years of experience in customer coordination or marketing in a manufacturing setup
Proficiency in Excel, Google Workspace, and CRM tools
Personality Fit:
Excellent communication and follow-up discipline
Balanced assertiveness — friendly with customers, firm with internal teams
Process-driven, detail-oriented, and calm under pressure
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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