Customer Support Representative

2 weeks ago

Bengaluru, India career expert global solutions Full time

job summary

We are seeking a skilled and motivated BPO Executive to join our dynamic team. As a BPO Executive, you will be responsible for providing exceptional customer support and assistance to our clients. Your role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you have excellent communication skills, a customer-centric approach, and thrive in a fast-paced environment, we want to hear from you.

**Responsibilities**:

- Provide accurate and efficient solutions to ensure a positive customer experience.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Develop a comprehensive understanding of our company's products, services, and processes.
- Enter and update customer information and interactions in the company's database or CRM system.
- Collaborate with internal teams to ensure prompt and effective resolution of customer issues.
- Adhere to quality standards and processes to deliver consistent and excellent customer service.
- Manage multiple tasks simultaneously and prioritize effectively to meet individual and team targets.
- Stay updated with industry trends, product knowledge, and customer service best practices.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7676976114

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