Customer Support Representative

1 day ago

Yelahanka New Town Bengaluru Karnataka, India Zeblaze Solutions Full time

**Job Title**: Customer Service Representative

**Job Type**: Full-time, Permanent
**Schedule**: Day Shift, Fixed Shift
**Location**: In-person

**About Us**:
Join our dynamic team as a Customer Service Representative and play a key role in delivering exceptional customer experiences. We are looking for a dedicated professional who thrives in a fast-paced environment and has a passion for helping customers by providing accurate information, resolving issues, and ensuring satisfaction.

**Key Responsibilities**:

- **Issue Resolution**: Efficiently investigate and resolve customer issues, disputes, and complaints. Escalate complex cases to higher-level support or management when needed.
- **Product Knowledge**: Maintain a deep understanding of the company's products, services, and policies. Stay updated on any changes to ensure accurate information is provided to customers.
- **Communication Skills**: Utilize exceptional verbal and written communication skills to professionally convey information and actively listen to understand customer needs.
- **Customer Education**: Guide customers on product features, usage, and troubleshooting procedures. Promote self-service options and resources to enhance customer independence.
- **Multi-Channel Support**: Collaborate closely with marketing, operations, and customer support teams to ensure a seamless and consistent customer experience.
- **Customer Feedback**: Gather, analyze, and summarize customer feedback to identify trends and areas for improvement. Provide actionable insights to the company to enhance products and services.

**Qualifications**:

- Diploma or Bachelor’s degree in a related field.
- Proven experience in customer service (1 year preferred).
- Excellent communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Proficiency in English (preferred) and Hindi (preferred).

**Why Join Us?**
- Be part of a dynamic and supportive team environment.
- Opportunity for professional growth and development.
- Direct impact on customer satisfaction and company success.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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