
Customer Support Representative
4 weeks ago
Job Description
Description :
We are seeking a highly motivated and customer-focused Customer Support Representative to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients. This is an entry-level position and we welcome freshers to apply.
Responsibilities
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Assisting customers with product or service related issues
- Troubleshooting technical problems and escalating issues as necessary
- Providing product information and recommendations to customers
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other teams to ensure customer satisfaction and retention
Skills and Qualifications
- Bachelor's degree in any field
- Excellent communication skills in English and Hindi
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Experience with customer service software and CRM systems is a plus
- Ability to work in a fast-paced and dynamic environment
- Availability to work flexible hours including weekends and holidays
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