
Client Relationship Officer
1 week ago
**Job Summary**:
The Client Relationship Officer is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and promoting long-term engagement. This role involves understanding client needs, addressing concerns, offering tailored solutions, and acting as a liaison between the client and internal teams.
**Key Responsibilities**:
- Act as the primary point of contact for assigned clients.
- Develop and maintain positive, long-term relationships with clients.
- Understand client needs and provide appropriate products, services, or solutions.
- Handle client inquiries, requests, and complaints professionally and promptly.
- Coordinate with internal departments to ensure client requirements are met.
- Prepare reports on client interactions, feedback, and service issues.
- Identify opportunities to upsell or cross-sell company offerings.
- Conduct regular follow-ups and client satisfaction checks.
- Assist in onboarding new clients and ensuring smooth transition.
- Maintain accurate client records using CRM tools.
**Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in customer service, sales, or client management.
- Strong interpersonal and communication skills.
- Customer-focused attitude with a proactive approach to problem-solving.
- Ability to handle multiple client accounts effectively.
- Proficiency in CRM software and MS Office (Word, Excel, Outlook).
- Excellent organizational and time-management abilities.
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer relationship management: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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