Program Delivery Coordinator- Sepo

5 days ago

Mumbai, India Emeritus Full time

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

**About the Role**:
Reporting to a Senior Program Delivery Manager, the Program Delivery Coordinator will play a key role in supporting the delivery operations for a portfolio of senior executive programs in partnership with top-ranked universities.

**Roles & Responsibilities**:

- Provide administrative and operations support to the program delivery team
- Assist with responding to general participant queries such as IT issues, assignment extensions, and completion status
- Process end to end changes to elective course schedules - including communicating with participants, updating internal systems, and coordinating with school partners
- Maintain reporting on participant completion status and provide weekly audits and updates
- Assist with weekly quality assurance of the LMS platform
- Manage payment processes, order participant swag/merchandise, and track program expenses
- Compile, review, and maintain information to support internal and external reporting
- Review and audit data for accuracy
- Suggest improvements for operational efficiency

**Skills & Qualifications**:

- 3+ years of related administrative experience, preferably experience in an educational environment
- Experience supporting customers, clients, or students in resolving issues that are impacting their performance or satisfaction
- Outstanding written and verbal communication skills
- Highly detail-orientated and efficient
- Excellent time-management and organizational skills
- Tech savvy, proficient in MS Office suite
- Supportive team player
- Open to feedback and adaptable to a fast-paced work environment

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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