E-commerce Executive

We’re seeking an experienced and talented **E-commerce executive** to join our dynamic team at **Umbicell Private Limited,** a leading company having its presence in the offline & online marketplaces with exclusive line of health & wellness supplements under the brand name **TQ Wellness.**

You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.

**Objectives of this role**
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content and customer service.

**Your tasks:

- **
- Handle day to day order generation from different E Commerce marketplaces like **Amazon, Flipkart, Shopify**, **1mg**etc.
- Conduct troubleshooting required for proper product visibility on different channels & solve queries regarding the same.
- Run PPC campaigns on different e commerce channels.
- Find new e commerce channels & collaborate with them & get our products listed.
- Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

**Required skills and qualifications:

- **
- Minimum 1 to 2 years of experience in the E-commerce industry with a proven track record of driving online sales and achieving revenue targets.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion on different ecommerce platforms.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software like hubspot.
- Complete knowledge of raising a ticket or query handling with the seller support team of different channels.
- Skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
- Excellent ability to use data to drive decision-making and present solutions for boosting online sales.
- Proficient communication skills, both written and verbal, with fluency in English.
- Experience managing e-commerce platforms such as **Amazon, Flipkart, Meesho, Snapdeal,1mg, HyugaLife, Shopify, Magento, and/or WooCommerce**is mandatory.

**Preferred skills and qualifications**
- A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field.
- Experience with CRM and marketing automation platforms such as Mailchimp, or HubSpot for customer segmentation, targeting, and personalised marketing campaigns.
- Experience working with leading e commerce channels like **Amazon, Flipkart**.
- Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.
- Ability to work collaboratively and take charge as a leader when required.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Have worked for an e commerce company before?
- Do you have any prior knowledge / experience of using e commerce portals like Amazon, Flipkart, Meesho, Shopify?

**Experience**:

- E-Commerce: 1 year (preferred)

**Location**:

- Mira Road, Mumbai, Maharashtra (preferred)

Work Location: In person