Customer Service Representative

2 days ago

Jabalpur Madhya Pradesh, India MPIT Infosec Full time

**Job Summary**

Looking for engaged team members seeking a full-time career opportunity with our Patient Support team. As a Patient Support Representative, you will respond to and facilitate positive outcomes arising from patient inquiries.
- Process prescription orders and schedule telehealth visits in compliance with company policies and procedures.
- Escalates inquiries to supervisor or Pharmacist when extensive clinical review is needed.
- Available to work shifts which may include evenings, weekends, and public holidays

**Qualifications & Skills**:

- Bachelor’s degree in BA / MA English, English Medium School
- 2 years of Prior KPO / Call Center experience.
- Experience answering and problem-solving questions related to medical care and benefits information
- Prior experience as a Customer Service Specialist or equivalent, ideally within a similar setting
- Prior experience with submitting prior authorizations for prescriptions
- Ability to solve problems and encourage others in collaborative problem solving environment
- Self-directed, but also able to work well in a group
- A positive, proactive attitude, energetic, highly motivated and a self-starter
- Work ethic that is focused, accurate and highly productive
- Prior experience with Salesforce, Google Workspace, Slack, and intermediate level computer skills (multi-screen, multi-tab browser, and other communication too

**Job Types**: Full-time, Permanent

Pay: From ₹300,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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