Call Centre Agent

**Job Summary** **Key Responsibilities** - Handle inbound and outbound calls professionally and efficiently. - Provide accurate information to customers and resolve their queries. - Maintain a positive, empathetic, and professional attitude toward customers. - Record customer information and interactions in the system. - Escalate complex issues to the...

Job PurposeAs a Control Centre Agent, you will play a key role in ensuring 24/7 remote support for Nordex wind turbine operations. Working in a rotational shift system, you will be responsible for first-level monitoring, alarm resets, and coordination activities, contributing to operational continuity and customer satisfaction.Key ResponsibilitiesWork as...

This is a chain of Ayurveda Centres located at chennai in 5 different locations. Certified Ayurveda Therapist is required Knowledge in Panchakarma Work duration 8-9hrs We arrange inhouse accomadation & food. We offer incentives for good performing and long standing therapists. **Job Types**: Full-time, Fresher, Internship Contract length: 12...

Job description:Job descriptionFixing appointments and enquiry visit conversionTelephone etiquette with call quality adherenceFirst Call Resolution (FCR) of enquiry callsAverage wait time of patients during the call (Call holding)Call transfer rateCustomer call frequencyEnsure all the calls are answered properly without getting missed outQuality parameters...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

Looking to hire a Call Center Agent and Data Entry person (Simple and basic Computer Skills) Who has experience in doing simple computer data entry and talking to USA Clients and providing services to US Clients; Should be proficient in English (US Clients) verbal communication skills and overall working skills through online with a team. Should have good...

**Key Responsibilities**: - **Answering Calls**: Respond to incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing information about products or services. - **Making Calls**: Place outbound calls to follow up with customers, confirm appointments, or conduct surveys. Maintain a courteous and respectful tone...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same: The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...