F&b Captain

2 days ago

Shivajinagar Pune Maharashtra, India Ambience group of Hotels Full time

_

**Responsibilities**:_
- Deliver quality service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to Guests.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Oversee a team of servers who are assigned to his/her shift.
- Key orders in the Point-of-Sale system efficiently.
- Process payment and check bills promptly.
- Maintain cleanliness of the outlet.
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Handle problem with cashier payments.
- Escalate guests complain to manager if unable to conduct service recovery..
- **Job Requirements**:_
- Relevant experience working in Hotel will be an advantage.
- Excellent customer service and willingness to learn new items on food and service;
- Team player with excellent interpersonal and communication skills;
- Able to work in fast-paced F&B environment;
- Able to commit weekends and public holidays;
- Able to work split shift
- **Qualification Required**:_
- Degree/Diploma from Hostility background

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**Experience**:

- Food service: 5 years (required)

Work Location: In person

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