Customer Care Executive

5 days ago

Karol Bagh Delhi Delhi, India Muvit Gadget Full time

**Job Title**: Customer Care Executive
**Location**: Karol Bagh
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
- Maintain accurate records of customer interactions, feedback, and actions taken.
- Provide product or service information to customers, including troubleshooting assistance.
- Collaborate with internal teams to address and resolve customer concerns.
- Identify customer needs and suggest appropriate solutions or services.
- Follow up with customers to ensure their issues are resolved and they are satisfied.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Empathy, patience, and a customer-first mindset.

Pay: ₹13,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Karol Bagh, Delhi, Delhi (preferred)

Work Location: In person

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