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International Customer Support Executive

2 weeks ago

Bidhannagar Kolkata West Bengal, India MindSphere It Solutions pvt ltd. Full time

We are looking for an enthusiastic International Customer Care Executives to work for inbound Voice Process.

**Roles & Responsibilities**:
Inbound calls as per business expectations for Customer service/sales team
Ensure complete and correct information is transferred to the customer on every call.
Meet call quality above 80% Adherence to process & scripts.
Should handle the customers confidently and assertively.
Ensure 100% customer satisfaction on all the calls handled.
Should be fine with night Shift as per the process requirement.
Ensure maximum login hours are met.

**Knowledge & Skills**:
Proven experience in voice process sales role.

Proven track record of successfully meeting targets.

Ability to learn about the products and describe/explain them to prospects.

Should be able to communicate in English Proficiently.

Should be able to understand and comprehend English (as per business need)

Should have basic knowledge of operating computer.

Should have basic typing knowledge 25-30 words per minute.

Schedule:

- Afternoon Shift.

**Speak with the employer**
+91 8777465433

**Job Types**: Full-time, Walk-In

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are you fluent in English ?

**Experience**:

- International voice process: 1 year (required)