Customer Support Intern

20 hours ago

Ballygunge Kolkata West Bengal, India Tip Top Investment & Trading Co Ltd Full time

**Job description**

**About the Project**:
We are executing a high-impact B2B trade marketing programme for a leading FMCG client. The goal is to boost sales by engaging and incentivizing sub-stockists (dealers) across urban and rural regions. You will play a key role in communicating with trade partners, addressing queries, and ensuring smooth execution of the programme.

**Role Summary**:
We are looking for a proactive and detail-oriented **Customer Engagement Intern** who will serve as the bridge between the FMCG brand and its sub-stockists. This person will manage WhatsApp chatbot communications, address sales reps’ and dealers' queries in real-time, and maintain accurate reporting through Google Sheets.

**Key Responsibilities**:

- **Sales & Customer Coordination**:
Engage with company sales representatives and customers to resolve operational, sales or programme-related queries.
- **Real-time Reporting**:
Regularly update and maintain accurate data in Google Sheets including sales progress, dealer verification, incentive tracking etc.
- **Campaign Support**:
Monitor engagement metrics, flag issues proactively, and support weekly and monthly programme execution goals.
- **Documentation & Verification**:
Assist in collecting verification documents (e.g., bills, IDs) and ensuring they are logged correctly in reports.

**Required Skills**:

- Excellent written and verbal communication in **Hindi, English, and Bengali**:

- Proficiency with **Google Sheets / Excel** (filters, sorting, basic formulas)
- Ability to **multi-task and manage real-time communication** effectively
- Strong attention to detail and ownership over tasks
- Comfort working in **B2B or sales-driven environments**

**Preferred Experience**:

- Experience in customer support, marketing, sales coordination or field operation
- Prior exposure to working with dealers/distributors/sub-stockists a plus

**Compensation**:
As per industry standards and experience with maximum being INR 20,000 / month

**Job Types**: Full-time, Internship

Schedule:

- Monday to Saturday

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Job Type**: Internship
Contract length: 2 months

Pay: ₹8,086.00 - ₹10,000.00 per month

Work Location: In person

  • International Customer Support

    4 days ago

    Kolkata, West Bengal, India iMerit Technology Services Pvt. Ltd Full time

    **Opening for International Customer Support (Voice)** Minimum Experience - 1 year in International BPO preferably Voice Education - Graduation or HS, English Background must. **Skills**: 1. Strong English Comprehension and Communication Skills (Written, Listening, and Oral) 2. Ability to work independently and with minimum supervision 3. Capable of...

  • Customer Service Coordinator

    20 hours ago

    Ballygunge, Kolkata, West Bengal, India SkillEnable Edutech Pvt Ltd. Full time

    **Job Title**:Customer Service Coordinator - EdTech Company** **Location**: Ballygunge, Kolkata **Salary**: ₹12,000 - ₹16,500 (in-hand) + Attractive Incentives **About Us**: We are a fast-growing EdTech company specializing in live online courses on occult sciences. We’re looking for a **Customer Service Coordinator**to ensure a seamless experience...

  • Customer Support Representative

    3 days ago

    Kolkata, West Bengal, India Innover Full time

    **Job Information**: Date Opened - 01/14/2025 Job Type - Full time Industry - IT Services State/Province - Kolkata Zip/Postal Code - 700012 City - Kolkata Country - India **About Us**: Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises. - Responding to customer...

  • Customer Support Associate

    2 days ago

    Kolkata District, West Bengal, India Connect2learn Full time

    **Key Responsibilities**: - Support the management of international customer operations, ensuring timely and effective service delivery - Address and resolve customer issues with a problem-solving mindset, maintaining high service standards - Assist in analyzing operational data to identify inefficiencies and contribute to process improvements - Collaborate...

  • International Customer Support Executive

    3 days ago

    Bidhannagar, Kolkata, West Bengal, India MindSphere It Solutions pvt ltd. Full time

    We are looking for an enthusiastic International Customer Care Executives to work for inbound Voice Process. **Roles & Responsibilities**: Inbound calls as per business expectations for Customer service/sales team Ensure complete and correct information is transferred to the customer on every call. Meet call quality above 80% Adherence to process &...

  • International Customer Support Executive

    3 days ago

    Bidhannagar, Kolkata, West Bengal, India MindSphere It Solutions pvt ltd. Full time

    We are looking for an enthusiastic International Customer Care Executives to work for inbound Voice Process. **Roles & Responsibilities**: Inbound calls as per business expectations for Customer service/sales team Ensure complete and correct information is transferred to the customer on every call. Meet call quality above 80% Adherence to process &...

  • Customer Support Associate

    19 hours ago

    Kolkata, West Bengal, India CoreLogic Full time

    At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and...

  • Customer Support Representative

    19 hours ago

    Bidhannagar, Kolkata, West Bengal, India Rently Software Development Centre Full time

    **3.5+ years experience is mandatory**. (freshers need not apply) - Providing excellent customer service to all Rently users. - International voice experience is a plus. - This position has an opportunity for growth in a US based company. **What we offer**: - Provide a fully empowered, engaging and innovative work environment - An accelerated career growth...

  • Customer Support Representative

    2 days ago

    Bidhannagar, Kolkata, West Bengal, India Rently Software Development Centre Full time

    Minimum **2 years experience is mandatory**. (freshers need not apply) - Providing excellent customer service to all Rently users. - International voice experience is a plus. - This position has an opportunity for growth in a US based company. **What we offer**: - Provide a fully empowered, engaging and innovative work environment - An accelerated career...

  • Customer Support Representative

    2 days ago

    Bidhannagar, Kolkata, West Bengal, India Rently Software Development Centre Full time

    Minimum **2 years experience is mandatory**. (freshers need not apply) - Providing excellent customer service to all Rently users. - International voice experience is a plus. - This position has an opportunity for growth in a US based company. **What we offer**: - Provide a fully empowered, engaging and innovative work environment - An accelerated career...