Customer Support Representative

1 day ago

Ballygunge Kolkata West Bengal, India Tip Top Investment & Trading Co Ltd Full time

**About the Project**:
We are executing a high-impact B2B trade marketing programme for a leading FMCG client. The goal is to boost sales by engaging and incentivizing sub-stockists (dealers) across urban and rural regions. You will play a key role in communicating with trade partners, addressing queries, and ensuring smooth execution of the programme.

**Role Summary**:
We are looking for a proactive and detail-oriented **Customer Engagement Executive** who will serve as the bridge between the FMCG brand and its sub-stockists. This person will manage WhatsApp chatbot communications, address sales reps’ and dealers' queries in real-time, and maintain accurate reporting through Google Sheets.

**Key Responsibilities**:

- **WhatsApp Communication**:
Respond to dealer/sub-stockist queries over WhatsApp chatbot in a timely and professional manner (Hindi, English, Bengali).
- **Sales & Customer Coordination**:
Engage with company sales representatives and customers to resolve operational, sales or programme-related queries.
- **Real-time Reporting**:
Regularly update and maintain accurate data in Google Sheets including sales progress, dealer verification, incentive tracking etc.
- **Campaign Support**:
Monitor engagement metrics, flag issues proactively, and support weekly and monthly programme execution goals.
- **Documentation & Verification**:
Assist in collecting verification documents (e.g., bills, IDs) and ensuring they are logged correctly in reports.

**Required Skills**:

- Excellent written and verbal communication in **Hindi, English, and Bengali**:

- Proficiency with **Google Sheets / Excel** (filters, sorting, basic formulas)
- Ability to **multi-task and manage real-time communication** effectively
- Strong attention to detail and ownership over tasks
- Comfort working in **B2B or sales-driven environments**

**Preferred Experience**:

- 1-3 years in customer support, marketing, sales coordination or field operations
- Experience handling WhatsApp Business or chatbot interfaces
- Prior exposure to working with dealers/distributors/sub-stockists a plus
- Must have a laptop

**Compensation**:
As per industry standards and experience with maximum being INR 20,000 / month

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Monday to Friday

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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