Customer Support Intern

1 week ago

Kolkata West Bengal, India EarnPati Fintech Full time

**About EarnPati**:
EarnPati is a leading B2B earning platform that enables individuals to start earning without any investment, office space, or formal degree. As a subsidiary of ZAccount, serving over 5 lakh+ customers in the B2C financial sector, EarnPati is dedicated to reaching every corner of India and empowering the next billion individuals to become successful financial advisors.

**Role Overview**:
We are seeking an entry-level **Customer Support Intern** to join our team and embark on an exciting journey of learning and growth. This role is ideal for college students or anyone eager to gain hands-on experience in customer support, with an entry-level stipend.

**Key Responsibilities**:

- Handle inbound calls from our partners, assisting them in resolving their queries efficiently.
- Take and analyze complaints, then escalate them to the relevant team members for resolution.
- Conduct outbound calls to follow up on complaints and ensure customer satisfaction.

**Qualifications and Skills**:

- **Educational Qualification**: Graduation or 12th pass.
- Excellent communication skills, with proficiency in Hindi and English.
- Strong team collaboration abilities.
- Ability to engage and build relationships with partners.
- Basic knowledge of Excel.
- Possession of a personal laptop and internet connection.
- Basic computer operating skills.
- Knowledge of finance and affiliate marketing is a plus.

*

**Benefits**:

- Work remotely from the comfort of your home.
- Opportunity to be a core member and potentially lead a team as the company grows.
- Unlimited growth potential within a fast-growing fintech company.
- Performance-based bonuses and incentives.

*

This is a fantastic opportunity to kickstart your career in customer support while gaining valuable experience in the fintech industry.

**Job Types**: Full-time, Fresher, Internship
Contract length: 6 months

Pay: ₹3,000.00 - ₹8,000.00 per month

**Benefits**:

- Internet reimbursement
- Paid time off

Application Question(s):

- How much comfortable you feel while talking with peoples?
- Are you comfortable with salary range between 3K to 8K per month?

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)

**Location**:

- Kolkata, West Bengal (preferred)

Shift availability:

- Day Shift (required)

Work Location: Remote

Application Deadline: 15/01/2025

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