
Executive - Customer Success
1 day ago
**Job Title**: Executive - Customer Success **Department**: PLM - Customer Success **Location**: Bangalore **Vacancy**: 1
**Role Overview**:
**Key Responsibilities**:
- Provide **L1/L2 support** to address client user and vendor tickets related to:
- Software issues
- General user/vendor queries
- Data entry and operator-related tasks
- Support KAMs in:
- Managing client communications
- Tracking and reporting daily tasks and tickets
- Preparing training materials and reports
- Coordinate with internal teams to resolve software-related issues efficiently.
**Required Soft Skills**:
- High intent, hardworking, and street smart
- Self-motivated with the ability to work independently
- Stable and dependable with strong attention to detail
- Excellent communication skills in **Hindi, English**, and local languages
- Ability to face clients confidently after some training and exposure
**Required Hard Skills**:
- **Educational Qualification**: BCA / MCA, BBA / MBA, BCom / MCom or other equivalent profiles
- **Experience**: Minimum **2 years** of experience in:
- Working extensively with **Excel sheets**:
- Exposure to **Procure-to-Pay software tools**, **ERP systems**, or similar enterprise platforms
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Day shift
Work Location: In person
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