Customer Success

1 week ago

Bengaluru Karnataka, India LeadSquared Full time

**LeadSquared **is currently seeking a highly motivated **Customer Success Executive - North America **to join our team in Bengaluru.

**Who we are?**

LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.

LeadSquared has been recognized as one of the fastest growing companies in the world:

- Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
- Frost and Sullivan's 2019 Marketing Automation Company of the Year award
- Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
- Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

LeadSquared is backed by institutional investors like **GAJA Capital, Stakeboat Capital **and angels like **Jyoti Bansal.**

**Role**

The Customer Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers.

**Responsibilities**
- Engage and individually manage a large volume portfolio of key customer accounts.
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation
- Oversee the successful implementation/configuration of LeadSquared ’s product suite for each customer account.
- Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value and renewal timeframe
- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action
- Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)

**Qualifications**
- Bachelor’s Degree or equivalent work experience in the software industry
- Extensive technical account management & customer engagement experience
- Excellent written & verbal communication skills
- Experience working with senior executive level personnel in customer accounts.
- Willing to work in US time zone

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