Collections Representative

7 days ago

Chennai District Tamil Nadu, India Genesis Placement Full time

Key functions will be**:Managing and monitoring delinquent account collection for the assigned portfolio and a team of team managers and team leaders**Managing a team of Team Managers and Team Leaders**Coordinating with Business and collection functions across locations** Appointing, managing & developing collection vendors to ensure collections from delinquent customers. **Ensuring call centre activities are supported by robust field management.**Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow **Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.**Putting vendor management in proper shape to ensure smoother operations. **Formulating various processes related to customer services in initial phase and their compliance.**Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.**Ensuring collection strategy execution as per plan and capacity **Maintaining Attrition level **Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit**Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets**Should take care of branch Admin Work and Employee Engagement activity.**

**9344655122**

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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