Sales Executive Iii

**Cloud Sales -**Level III - Night Shift - IN

Should have experience in supporting US- Region

**Job Profile Summary**:
**Career Level Summary**:
- Career-developing seller.
- Possesses a working understanding of company products/services and utilizes sales techniques effectively.
- Completes moderately complex sales with mínimal supervision.
- Requires working knowledge and experience in own job discipline and broadens capabilities.
- Continues to build knowledge of the company, processes and customers.
- Performs a range of assignments related to job discipline.
- Uses prescribed guidelines or processes in analyzing situations.
- Receives a moderate level of guidance and direction

**Critical Competencies**:
- Customer Knowledge: Capitalizes on deep understanding of current customer’s organization structure, business processes, strategic objectives and challenges in order to anticipate and meet customer needs.
- Relationship Management: Cultivates relationships with broad groups inside the organization (e.g., leadership team, business partners) and externally with key constituents, partners and allies (e.g., government, industry groups); provides recommendations for managing challenging relationships.
- Negotiation and Influence: Persuades others by supporting ideas with logical arguments/data, recognizing what information to share and when to share it; builds support to resolve issues and achieve the most favorable outcome for the company.
- Technical Knowledge of Products: Demonstrates knowledge of market segments as well as market data trends and makes recommendations accordingly.

**Key Responsibilities**:
- Other Incidental tasks related to the job, as necessary.
- Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.
- Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.
- Owns forecasting and account planning on a monthly/quarterly/annual basis.
- Leads a defined sales process for all Rackspace solutions.
- Cultivates new business opportunities for new and/or existing accounts.
- Meets with qualified leads to better understand customer needs and provide proposals.
- Leads efforts to create proposal for solution to prove value add.
- Leads the negotiation, closure, and documentation of customer renewals for customers.
- Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
- Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.
- Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.

**Skills**:
- Able to overcome a moderate level of resistance that will be encountered early in the sales process.
- Entrepreneurial mindset.
- Able to communicate the same message in a different way to both technical and business[1]oriented people.
- Superior ability to adapt messages to stakeholders at all levels of the company, from CTO level to front-line technical support.
- Strong presentation, written and verbal communication skills. Goal oriented with superior work ethic.
- Able to influence others in decision-making.
- Superior negotiation skills and the ability to negotiate with many personality types.
- Effective time management skills and the ability to work numerous projects at once.
- Strong problem-solving skills and a high level of patience and the ability to nurture.
- Able to develop and manage internal and external business relationships of various temperaments, talents and convictions.