
Sales Trainer
5 days ago
**ROLES AND RESPONSIBILITIES**:
- Plan, Organize, Lead CSD staff towards implementation & maintain the Standards of Toyota Customer Service Marketing (TSM)
- Plan, Organize and Lead CSD Staff towards Kaizen Centric Organization
- Share Customer Satisfaction Information with Service & Service Parts Personne
l - Establish Yearly Targets & Competitive Compensation Plan with GM-CS
- Set Marketing Strategies to Target New Business opportunities
- Tracking Competitors Activities & report the same to GMCS for analysis
- Development of Innovative Service Offers for Customer
- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labor Utilization, Labor & Service parts Sales, Inventory Control, Service Rate)
- Coordinate with Heads of the Department to carry out Yearly staff performance appraisal
- Ensure Service Shop Environmental & Safety Issues meet the ISO 14001 Standards
- Maintain Regular Contact with the Toyota Distributor.
- Monitor for Toyota Standards always be maintained in the Organization.
- Monitor Market Share in terms of Volume & Revenue
- Supporting every Individual to be Kaizen Centric & ensure continuous improvement in all jobs and activities done at service.
- Meet Dealers Performance in terms of TSM guidelines
- Capabilities of Project Study & Analysis (Customer Service Department Operations)
- Ensure 100% adherence to DISHA & DESI standards and targets.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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