Csa (Customer Service Associate)

4 days ago

Nikol Ahmedabad Gujarat, India U-Connect Global Services Pvt Ltd Full time

**ob Summary**:

- Contact healthcare providers, insurance companies, and patients to retrieve medical records.
- Ensure accuracy and efficiency in the retrieval process.

**Key Responsibilities**:

- Make outbound calls to request and retrieve medical records.
- Verify patient information and ensure accuracy.
- Document all interactions and transactions accurately.
- Follow up on pending requests to ensure timely retrieval.
- Provide exceptional customer service.
- Collaborate with internal teams to resolve issues.
- Prepare and submit regular status reports.
- Participate in quality assurance activities.

**Qualifications**:

- Bachelores ; degree in healthcare or a related field is a plus.
- Previous experience in voice process, customer service, or medical record retrieval is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and relationship-building abilities.
- High level of accuracy and attention to detail.
- Strong problem-solving skills.
- Excellent organizational and time management skills.
- Willingness to work in shifts and adapt to different time zones.

**Working Conditions**:

- Office-based environment.
- Full-time position with night shifts.
- No travel required.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9081023250

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