Operations Associate \u007c Hybrid, Bangalore, India

The Operations Associate will assist with the administrative functions related to the Client Operations organization. This individual will collaborate with internal teams on generating price quotes, processing orders and system reporting.

**How you'll make any impact**:

- With a focus on accuracy, input quote data into Salesforce using supporting documentation from Optiv partners.
- When applicable, perform system/data updates that result from operations audits and reporting.
- Aid the Client Operations and Field Sales Team with appropriate forecast status and tracking notes.

**OTHER DUTIES**:

- When applicable during the quote creation, identify and recommend opportunities to add-on Optiv services.
- Communicate via available tools and resources, responding quickly and accurately to requests from internal business functions and outside resources as needed.
- Manage maintenance contract, asset tracking, invoicing and purchasing history reports for clients.
- Maintain account health through data integrity, credit standing, etc.
- Prepare and submit accurate orders for purchasing as needed.
- Provide ad hoc data analysis as needed.
- Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities.
- Collaborate with internal teams to share best practices, ideas, training, that support Optiv's culture and core values.
- Develop and maintain product and industry knowledge.
- Actively volunteer to complete tasks on behalf of peers that are out of the office.
- Perform other duties as assigned.

**What we are looking for**:

- Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred.
- Two or more years of experience in Business-to-Business Sales/Client Services role required.
- Strong Microsoft Office experience skills required, including intermediate skills in Microsoft Outlook.
- Proven ability to prioritize multiple tasks in a fast-paced environment required.
- Ability to work in a sales partnership setting, where workflow is determined by incoming requests required.
- Ability to build relationships and trust with internal resources.
- Ability to prioritize tasks to align with deadlines.
- Superior organizational skills, independent judgment and functional arithmetic skills.
- Strong written/verbal communication skills are required.

**Physical Demands and Work Environment**
- Regular office environment with exposure to moderate noise.
- Ability to sit for extended periods of time, ability to input data into computer utilizing hands to finger to tab to different fields to input data.
- Ability to work greater than 40 hours per week as needed.
- Ability to answer telephone and talk and hear other party.
- Ability to view computer screen, Close vision (clear vision at 20 inches or less).
- Ability to travel to company meetings and events, either in region or via plane when required, no more than 15%.

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.

**With Optiv you can expect**
- A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.
- Work/life balance.
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remote/from home (where applicable)
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