International Customer Service

2 days ago

Mumbai District Maharashtra, India Crescare Solutions Full time

Job Title
- Customer Service Representative (US Process)

Location
- Powai, thane, malad

**Salary
- upto 35 to 45k (based on last drawn) plus incentives**

Experience
- 1 year international voice process

Qualification
- HSC/Graduate

cab facility available
- **Connect on call or via whatsapp to know more about the requirements**_
- **9555655548**_

US process

**Roles and Responsibilities: (US healthcare Process)**
- Agents shall respond to general questions or take information received via both inbound calls from Callers and outbound calls related to a Prescription Drug Plan Program.
- Calls will result from an outbound dialing system provided by Customer to be used on specific outbound calling campaigns mutually agreed.
- In general, agents will discuss questions related to, but not limited to, health benefits, eligibility status/use, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits.
- Agents or supervisors may also make manual follow-up outbound calls in response to the caller's initial contact or shall perform offline activities including:

- Callbacks. Vendor is required to manually call back Callers as part of both the client Experience Survey and Call Quality program.
- During System Downtime, Agents may be required to document caller information using manual downtime forms
- Vendor shall ensure that adequate personnel are provided so that Customer's escalations are immediately addressed within twenty-four (24) business hours.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

  • International Customer Services

    2 weeks ago

    Mumbai District, Maharashtra, India The pathfinder Full time

    **Key Responsibilities**: - Serve as the primary point of contact for all international customer inquiries, concerns, and requests - Resolve customer issues effectively and in a timely manner, maintaining high levels of customer satisfaction - Process orders, returns, exchanges, and refunds for international customers - Collaborate with other departments...

  • Customer Service Associate

    6 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service

    2 days ago

    Mumbai, Maharashtra, India Credilio Financial Technologies Private Limited. Full time

    This is a full-time on-site role for a Customer Service Intern. - The Customer Service Intern will be responsible for providing customer support, managing phone interactions, enhancing customer service, and improving customer experiences. - Daily tasks will involve assisting customers with queries, resolving issues, and maintaining high service...

  • Bpo Customer Service

    6 days ago

    Sanpada, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India International Flavors & Fragrances Full time

    Job Summary Are you passionate about customer relations? Would you love to work for a global organisation that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. We...

  • Bpo Customer Service

    1 week ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Bpo Customer Service

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Service(International)

    2 days ago

    Mumbai, Maharashtra, India Apex One Full time

    Job Title: Customer Service Executive - International Voice Process Location: Mumbai all areas Employment Type: Permanent Experience Required: 2 Months to 2 Years Shift Timing: US/UK Shift Timings /Night Shifts/Day Shifts/Rotational Shifts **Job Description**: Key Responsibilities: - Handle inbound and outbound calls from international customers. - Address...

  • Customer Service Assistant

    2 days ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate - E commerce **Process Type**: International Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: English (mandatory)** **Qualification**: Any Graduate/ HSC **Must Have: Strong knowledge with MS Excel and Typing Speed** **Job Type**:Full-time **Requirements**: - Should be ready to...