International Customer Service

2 weeks ago

Mumbai District Maharashtra, India Crescare Solutions Full time

Job Title
- Customer Service Representative (US Process)

Location
- Powai, thane, malad

**Salary
- upto 35 to 45k (based on last drawn) plus incentives**

Experience
- 1 year international voice process

Qualification
- HSC/Graduate

cab facility available
- **Connect on call or via whatsapp to know more about the requirements**_
- **9555655548**_

US process

**Roles and Responsibilities: (US healthcare Process)**
- Agents shall respond to general questions or take information received via both inbound calls from Callers and outbound calls related to a Prescription Drug Plan Program.
- Calls will result from an outbound dialing system provided by Customer to be used on specific outbound calling campaigns mutually agreed.
- In general, agents will discuss questions related to, but not limited to, health benefits, eligibility status/use, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits.
- Agents or supervisors may also make manual follow-up outbound calls in response to the caller's initial contact or shall perform offline activities including:

- Callbacks. Vendor is required to manually call back Callers as part of both the client Experience Survey and Call Quality program.
- During System Downtime, Agents may be required to document caller information using manual downtime forms
- Vendor shall ensure that adequate personnel are provided so that Customer's escalations are immediately addressed within twenty-four (24) business hours.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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