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Customer Relations Associate

3 weeks ago

Ahmedabad, India Agilo Research Full time

**Job Overview**:Quick learning and meticulous Customer Relation Associates are required to nurture and grow the relationship between STEMpedia and its business partners (both, Domestic & International).

**ROLE AND RESPONSIBILITIES**
- Maintain an updated knowledge of the organization's products, services, and customer service policies.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Participate in training opportunities provided by the organization or by outside entities.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

**Education**:Graduate Preferred

**Skills**:

- 2+ years of previous customer service experience a plus
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise

**Job Type**:Full-time

**Salary**:₹25,000.00 - ₹30,000.00 per month

**Experience**:2-4 years (preferred)

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX