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Visa Executive

2 weeks ago

Dadar Mumbai Maharashtra, India Akbar Offshore PVt. Ltd Full time

**Summary/objective**

A Visa Processing Executive will handle customers with ease, file & track the progress of client’s visas, documents precisely along with maintaining professionalism, being fast, and accurate with High attention to detail.

Also will be Point of contact for the embassies to check update, keeps track of new developments and visits all embassy websites to check latest changes in rules, fees, etc

**Essential Functions**
- Maintain monthly reports of VISA Department and documentation of Clients records
- Maintain good relations with Consulates, and VFS Staff
- Work with colleagues to achieve Zero Errors and increase business for the company
- Be aware of industry news and up to the minute data on embassies & consulates and making sure that all clients are apprised of the same on a regular basis
- Maintain accurate and current information displayed on our online visa database
- Work collaboratively with various business departments and maintain effective relationships that enhance customer service.
- Develop and build rapport with suppliers to expedite fast resolution of issues, escalating where appropriate
- Collecting client feedback on regular basis

**Competencies**
- Meticulous attention to detail and an ability to meet deadlines are critical to this department
- Excellent Team Worker
- Must have previous experience of processing a worldwide range of visas for a wide range of embassies & consulates preferred
- Excellent verbal and written communication, active listening, and questioning skills
- An exceptional telephone manner with customer focus
- Experience in liaising with clients at varying levels
- Must be aware of industry terminology and updates
- Pro-active approach to work and problem solving with excellent decision making and judgement.

**Required education and experience**
- Must have an IATA-approved travel Diploma or Bachelor / Master in Travel Administration

**Preferred education and experience**
- Between 1 and 2 years of experience in a Travel Agency / Travel BPO handling backend ticketing / Visa process.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person