Call Centre Agent

12 hours ago

Bengaluru, India Rich Slimming & Cosmetic Clinic Full time

A call center agent is a person who handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues.

**Requirements and Responsibilities**
- _Manage inbound and/or outbound calls;_
- _Follow various communication scripts when speaking to a caller;_
- _Handle customer engagement; identify customer needs, answer questions and solve problems;_
- _Up-sell products and services when possible; build sustainable customer relationships;_
- _Organize all conversation records;_
- _Build product knowledge and improve performance and hit goals._

**Important skills for a call center agent**

To provide the best CX at a call center or contact center, an agent needs specialized skills. All call center agents should possess the following qualities:
**Knowledgeable. **Agents need knowledge of the organization's inner workings and products it represents.

**Detail-Oriented. **Agents must listen carefully to customers and pick up on small details to provide accurate responses.

**Organized. **Agents should take quick notes, access CRM systems and track recorded conversations while speaking to customers.

**Flexible. **Agents must adapt to unique customer queries and situations.

**Friendly/Empathetic. **Customer service representatives should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

**Calm under pressure. **Agents may have to handle hundreds of customer calls daily. They should be able to maintain composure in stressful situations.

**Effective communicator.**Call center agents need great verbal and written communication skills to interact with customers effectively.

**Efficient. **Agents should respond to customers promptly and proactively anticipate customer needs.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Kannada (required)
- Telugu (preferred)

**Speak with the employer**
+91 8143266734

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