Call Centre Operator

4 days ago

Hebbal Bengaluru Karnataka, India Ampersand Group, Malad west Full time

1.1 Logging in logging out as per roster/shift timings.

1.2 Attending to minimum number of calls as specified by the process daily.

1.3 Ensure adherence to process and quality norms while taking calls.

1.4 Keep one self-updated on process knowledge through support of team leads.

1.5 Participate in daily/weekly huddles when conducted.

1.6 Participate in team building and process development activities.

1.7 Upskilling / upgrading process knowledge through Process Training & Soft skills sessions.

1.8 Cooperate with team leads for process enhancements or individual development.

1.9 Abide/adhere to Emergency Veterinary Services Call Centre Floor policy, process guidelines and

HR Policies.

1.10 Achieve a minimum threshold (as set by the process) on Process Knowledge test (PKT) monthly.

1.11 Escalation of calls from and the farmers assigning docket number to each case.

1.12 Carryout the call centre function as per PSK app.

1.13 After deciding nature of the calls by the veterinarian, call executives should transfer the call to concerned MVU veterinarian for needful action.

1.14 Consolidation of monthly reports.

1.15 Any work assigned by the call centre head/Team leader.

**Job Types**: Full-time, Permanent, Contractual / Temporary
Contract length: 11 months

Pay: From ₹19,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Language**:

- kannada (required)

Work Location: In person

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