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Customer Service Associate

2 weeks ago

Bengaluru, India Skillventory Full time

**Customer Service Associate (Call Centre) For a leading Automotive OEM**:

- From 3 to 6 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Bangalore/Bengaluruor

**Roles and Responsibilities**

**Desired Profile**: Graduatewith experience in inbound/ out bound call centre and customer service and native Kannada speaker.- Minimum Experience of 2 years in of Handling inbound and outbound Calls and Registering & maintaining the call records and provding customer resolution pertaining to documentation, registration, warranty, claims etc.
- Sales leadacknowledgement and followed action update call
- Instant Feedback collection and report generation
- Capturing Customer's Feedback, Suggestion, Complaint & Escalating
- Maintain Customer Feedback and logs
- Provide clear information about product, services and process
- Escalate & Co-ordinate with the Sales Team to Resolve Customer Concerns
- Ensure Customer Satisfaction & Maintain Relationships
- Role:_Customer Service
- Salary:_ Not Disclosed by Recruiter
- Industry:_Automobile
- Department:_Customer Success, Service & Operations
- Role Category:_Customer Success, Service & Operations - Other
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills- Customer ServiceInboundCall CenterOutbound CallingEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- A leading Talent Search Firm-
- Contact Company:_SKILLVENTORY