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Customer Care Executive

2 weeks ago

Mumbai, India Open Secret Full time

**About Open Secret**:
Open Secret is a brand with a vision to make every Indian family snack better. Powered by a strong operating team of strategists and marketers from Harvard Business School, IIM, and IIT with 40+ years of collective FMCG experience and backed by the strongest set of mentors - Matrix, Vijay Shekhar Sharma, Kunal Bahl, Rohit Bansal, and Vivek Gambhir.

**About the CEO and Co-Founder**:
Ahana Gautam is an experienced operator with a passion to build and grow the biggest consumer brands in India. She has a B.Tech from IIT Bombay and an MBA from Harvard Business School. She started her career at P&G where she worked across multiple functions - supply chain, finance and marketing. Ahana grew her passion for food brands at General Mills in the US where she launched natural and organic products.

We are looking for a Customer Care Executive. This role is vital in ensuring that we maintain the best experience possible for our customers. You will be the first contact a member has with the Open Secret team. You will also work closely with Sales and the Ops team as guiding light to ensure that the customer pain points are
addressed and accounted for.

**Responsibilities**:

- Engaging with customers to identify and assess pain points
- Escalating issues to the relevant team (sales, product, ops) and collaborating with them to plug the gaps
- Must be able to anticipate and understand the needs of the customer and act accordingly
- Maintaining a dashboard of all customer communications
- Passionate about Customer Support and having 6 months - 1 years of experience specifically in the Customer Service domain
- Ability to work in a dynamic, fast-paced and ambitious organization and agility while balancing multiple concurrent projects
- You have strong planning and organizational skills as well as attention to detail
- Excellent communication and listening skills
- Intermediate MS-Office Proficiency

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Speak with the employer**

+91-XXXXXXXXXX