Customer Service Associate

7 hours ago

Mohali Punjab, India Quantus Freight Solutions Pvt Ltd Full time

**Customer Service Associate (US Process)**

**Mohali, Punjab**

**Shift**: 6:30 PM to 3:30 AM

**Job Summary**:
**Key Responsibilities**:

- **Sales Targets**: Achieve and exceed sales targets and KPIs on a consistent basis.
- **Customer Engagement**: Build and maintain strong relationships with customers through excellent communication and negotiation skills.
- **Problem-Solving**: Address and resolve customer inquiries and issues promptly and effectively.
- **Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate information to customers.
- **Sales Strategies**: Develop and implement effective sales strategies to drive business growth.
- **Reporting**: Prepare and submit regular sales reports to the management team.

**Qualifications**:

- **Education**: Bachelor’s degree in business, Marketing, or a related field preferred.
- **Experience**: Minimum 2 years of sales experience, preferably in a night shift or US process.
- **Skills**:

- Excellent communication and interpersonal skills

**Benefits**:

- Competitive salary with performance-based incentives.
- Health and wellness benefits.
- Opportunities for career growth and development.
- Supportive and inclusive work environment.
- Cab Facility
- Leave encashment
- Monday to Friday
- Meal provided

Pay: From ₹20,000.00 per month

**Benefits**:

- Food provided
- Leave encashment

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)
- International voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9779996738

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