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Front Office Executive

2 weeks ago

Raipur Chhattisgarh, India AV Groups Full time

**Responsibilities**:

- Welcome and greet guests in a warm and professional manner
- Handle guest check-in and check-out efficiently
- Manage room reservations, cancellations, and modifications using hotel booking systems
- Answer phone calls, respond to guest inquiries, and provide information about hotel services
- Coordinate with housekeeping, room service, and other departments for guest requests
- Maintain the front desk area in a clean and organized manner
- Handle guest complaints calmly and professionally, escalating when required
- Prepare and maintain guest records, billing, and reports
- Ensure smooth and efficient day-to-day operations of the front office

**Key Skills Required**:

- Excellent communication and interpersonal skills
- Proficient in MS Office and hotel management software (e.g., IDS, Opera, etc.)
- Well-groomed and presentable
- Customer-focused with a polite and professional attitude
- Problem-solving ability and attention to detail
- Ability to work under pressure and in shifts

**Additional Requirements**:

- Fluency in English and local language
- Knowledge of additional languages is a plus
- Hospitality experience preferred

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

Work Location: In person