IT Support Assistant

5 days ago

Panvel City Navi Mumbai Maharashtra, India Exzone Logistics Full time

**Job Summary**:
**Key Responsibilities**:

- **Technical Support**:

- Diagnose and resolve technical problems efficiently, escalating complex issues to senior IT staff when necessary.
- Assist with user account management (e.g., password resets, account creation/deletion).
- **Hardware & Software Management**:

- Perform routine maintenance and upgrades on IT equipment.
- Assist with inventory management of IT assets.
- Prepare and deploy new workstations for employees.
- **Network & Connectivity**:

- Assist with basic network troubleshooting (e.g., Wi-Fi connectivity, basic LAN issues).
- Ensure network printers and other peripherals are functioning correctly.
- **Documentation & Training**:

- Maintain accurate records of IT support requests, resolutions, and configurations in the helpdesk system.
- Create and update technical documentation (e.g., user guides, troubleshooting steps).
- **Security & Compliance**:

- Adhere to IT security policies and procedures.
- Assist with basic security tasks, such as virus scanning and patch management.
- **General IT Support**:

- Assist with special IT projects as assigned.
- Collaborate with other IT team members to improve overall IT service delivery.
- Stay updated with the latest technology trends and best practices.

**Qualifications**:

- **Education**:

- High school diploma or equivalent required.
- Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field is highly preferred.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals) are a strong plus.
- **Experience**:

- Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is desirable.
- **Skills**:

- **Troubleshooting**: Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively.
- **Communication**: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- **Customer Service**: A customer-focused approach with patience and empathy.
- **Organizational Skills**: Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.
- **Teamwork**: Ability to work collaboratively within a team environment.
- **Learning Agility**: Eagerness to learn new technologies and adapt to changing IT landscapes.

**Physical Requirements**:

- Ability to lift and move computer equipment (up to 25 lbs) occasionally.
- Ability to sit or stand for extended periods.

**Working Conditions**:

- Typically an office environment.
- May require occasional on-call support or after-hours work depending on business needs.

**Note to Applicants**:
Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

Pay: ₹10,000.00 - ₹20,000.00 per month

Shift:

- Day shift

Work Location: In person

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