Hiring Patient Calling with Ipatientcare, Ahmedabad

1 week ago

Ahmedabad, India iPatientCare Private Limited Full time

**What we do at iPatientCare?**

iPatientCare is a global leader in health information technology, committed to improving millions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow, we focus on providing products/solutions that empower healthcare providers (hospitals, clinics, physician offices, individual physicians, clinicians, pharmacists, lab/diagnostic professionals, surgeons and their team members, supply chain managers, revenue cycle leaders, C suite executives) to improve patient health and experience of care.

But it’s not just what we do, it’s who we are. We are wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving healthcare and well-being needs.

We are looking for an **Associate into** **Patient Calling Process **for US Medical Billing**. **We need someonewho ishaving professional experience of 1+ years and willing to work atAhmedabad, Gujarat.

**Responsibilities**:
Receive Inbound calls and make outbound calls, listen patient’s concerns, issues & questions

Utilize Process SOP to solve patients issues and direct calls to the managerial team when necessary

Communicate with healthcare providers for any clarity/questions

Maintain a positive attitude and calmly respond to customers’ complaints

Collect payment from patient, based on patient’s account balance

Co-ordinate with EV & Auth, AR, Appointment Team, Front Desk and Client based on the requirements

Input data into the EHR to keep each customer record updated

Make necessary changes in patient demographics after verifying with patient or as per request

Prepare/extract the statement/report from system and send to patient as per request and if not available them forward the request to the concerned team or supervisor for necessary actions

Extract billing query sheet for the additional information required from patient and take necessary actions.

Extract due balance Tracking Report from the system and take necessary actions

**What are we looking for?**

Understanding on the entire Medical Billing Cycle & medical terminology

Experience in Customer Service Field, Call Center, or Collections

Ability to follow instructions precisely.

Ability to work autonomously and as part of a team.

Excellent interpersonal and written and oral communication skills.

Willingness to work during the night shifts

Able to do Multi-Task and work in a fast-paced, call center environment

Great Problem-solving aptitude

l

**Salary**: From ₹15,000.00 per month

Schedule:

- Night shift

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