Customer Support Executive

4 days ago


Turbhe Mumbai Maharashtra, India Fitterfly HealthTech Pvt. Ltd. Full time

Managing end-to-end customer support of the assigned patients. Providing updates and reports to internal stakeholders about patient status, grievances and outcomes.

**Key Responsibilities**:
*Providing program walk through, introducing the health coaches and giving app demo over the telephonic call

*Scheduling periodical appointments of patients with health coaches and sharing pre
- requisites

*Taking timely feedback from the patients and maintain a record of it. Handling grivenances

*Following up with patients to enhance engagement levels

*Handling patient grievances and coordinating with internal stakeholder for quick resolution

*Generating referrals from existing customer

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Turbhe, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Telecommunication: 1 year (preferred)

**Language**:

- English (required)



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