Fresher Customer Support

2 weeks ago

Turbhe Mumbai Maharashtra, India BDV Private Limited Full time

**Key Responsibilities**:

- Respond promptly to customer inquiries via live chat in a professional and courteous manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues by identifying their needs and offering appropriate solutions or escalating complex queries to the relevant teams.
- Maintain customer satisfaction by delivering personalized and effective assistance.
- Keep records of customer interactions and update internal databases with details of queries and resolutions.
- Collaborate with team members to improve overall customer support processes.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Turbhe, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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