Receptionist Office Assistant

Position Title : FRONT OFFICE ASSOCIATE

Department : FRONT OFFICE

Reports To : FRONT OFFICE MANAGER

Location : RBRYP HOTEL & RESORT

Job Type : FULL TIME

Key Responsibilities:
**Guest Check-in and Check-out**:
**o Greet guests warmly and provide a seamless check-in/check-out experience.**

**o Ensure proper registration, accurate payment processing, and room assignment.**

**o Provide guests with information about the hotel facilities, services, and nearby attractions.**

Guest Services and Inquiries:

- Respond promptly to guest inquiries, complaints, and special requests, ensuring guest satisfaction.
- Offer personalized services (e.g., making reservations for dining, transportation, etc.).

**Billing and Payments**:
**o Process payments via cash, credit/debit cards, or other approved methods.**

**o Reconcile cash and credit transactions as required.**

Reservations and Room Management:

- Assist with making reservations and room upgrades as needed.
- Monitor room availability and communicate with housekeeping and other departments to ensure rooms are ready for guests.
- Track guest preferences and document special requests for repeat visits.

**Guest Experience Enhancement**:
**o Proactively anticipate guests' needs and ensure that their stay is enjoyable.**

**o Assist with organizing transportation, tours, or excursions for guests.**

Administrative Tasks:

- Handle guest correspondence, maintain guest records, and update the hotel’s booking system.
- Complete daily shift reports, record guest feedback, and communicate relevant information to management.
- Monitor and ensure that lobby areas, public spaces, and front desk areas are clean, well-organized, and inviting.

**Compliance and Safety**:
**o Follow hotel policies, procedures, and safety protocols to ensure guest and employee safety.**

**o Ensure compliance with legal and regulatory requirements, including health and safety standards.**

**Required Qualifications**:
Education: High school diploma or equivalent required; associate’s degree or higher preferred.

**Experience: Previous experience in a front office or customer service role, preferably within the hospitality industry (hotel, resort, etc.).**

**Skills**:

- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office and hotel management software (e.g., OPERA, MIHMS, or similar).
- Knowledge of hospitality industry standards and guest service excellence.

**Attributes**:
**o Friendly, approachable, and professional demeanor.**

**o Strong problem-solving and conflict resolution skills.**

**o Ability to work well both independently and as part of a team.**

**Preferred Qualifications**:
Language Skills: Proficiency in multiple languages is a plus.

**Additional Skills: Knowledge of local attractions and tours, experience with reservations systems.**

**Work Environment**:
This position operates in a hotel/resort environment, with a fast-paced atmosphere during peak seasons.

**Must be willing to work flexible hours, including weekends, holidays, and evening shif**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- ENGLISH, HINDI, BHOJPURI (preferred)

Work Location: In person

Expected Start Date: 28/11/2024