Client Relationship Executive

6 days ago

Dombivli, India ADS INTERNATIONAL AUDITORS LLC ADS MANAGEMENT AND TAX CONSULTANCY Full time

**Responsibilities and accountabilities**
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customers’ issues and follow problems through to resolution.
- Following up on complicated customer calls when required and collecting the documents.
- Completing call notes and call reports as necessary and updating them in the system daily basis
- Handle customer service complaints with professionalism and confidence
- Identifying and initiating improvements to work, customer service, quality, and work process and contributing to business efficiency goals.
- Carry out all the tasks ensuring all activities are completed within timescales and with a high degree of accuracy.
- Build sustainable relationships and trust with the customer through open and interactive communication.

**Knowledge, skills, and Abilities**
- A bachelor’s degree in administration or any other field.
- A minimum of 1-2 years of experience.
- Fluent in English both verbal & Written skills
- Basic PC skills required especially MS Excel, Word, and PDF
- Excellent organizational, follow up and time management skills
- Analytical and problem-solving skills
- Leaning and information Absorption.

Salary:

- INR 30,000- 35,000

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

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