Customer Support Executive

1 day ago

Vesu Village Surat Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

**Alpino Health Foods**is a rapidly growing **FMCG brand** dedicated to making India a protein-sufficient nation. Specializing in making high-quality, healthy products like **peanut butter, oats, and muesli,** Alpino continues to expand both **domestically and internationally**, making a positive impact in the food industry.

Join us as we grow and help shape the future of health and wellness

**Key Responsibilities**:

- Provide accurate and timely information regarding products, services, and order status.
- Ensure a **positive customer experience** by listening patiently, understanding concerns, and offering appropriate solutions.
- Take ownership of customer issues and follow up until resolution.
- Identify and escalate issues to the appropriate internal teams when necessary.
- Make outbound calls when required — for follow-ups, customer feedback, or retention purposes.
- Maintain updated records of customer interactions in the CRM system.
- Support customer retention efforts by addressing dissatisfaction and building rapport.
- Work closely with other departments (sales, logistics, technical) to ensure seamless service delivery.

**Requirements**:

- **Education**: Minimum graduate in any field.
- **Experience**: 1-2 years in customer service, telesales, or support roles.
- Excellent **communication skills** in English and regional languages.
- Patience, empathy, and strong **problem-solving abilities**.
- Basic computer literacy and ability to use CRM software or support tools.
- Willingness to make outbound calls when needed.

**Preferred Skills**:

- Prior experience in D2C customer support.
- Knowledge of CRM tools like Freshdesk, Zoho Desk, or similar.
- Ability to handle high call volumes and work under pressure.
- Strong interpersonal skills and a customer-first attitude.

Pay: Up to ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Vesu Village, Surat, Gujarat (preferred)

Work Location: In person

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