Customer Support Representative

1 day ago


Vesu Village Surat Gujarat, India Grow Fortuna Full time

Job Responsibilities:

- Assist customers with account setup, trading platform navigation, and transaction-related queries.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Educate customers on the features and benefits of our products and services.
- Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner.
- Monitor customer feedback and provide insights for continuous improvement of our products and services.

**Requirements**:

- Experience of 0 to 1 Years
- Bachelor’s degree Completed.

Fresher required.
- Ability to stay calm when customers are stressed or upset
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner.
- Comfortable using computers
- Experience working with customer support.

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person



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