Customer Support Representative

1 day ago


Surat, India Flying Duck Overseas Full time

**Customer Service Representative Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Propose potential products or services to top management to gather customer information and analyze customer needs.
- Handle and manage surveys in regards to resolving customer service problems.
- Keep the record of customers and follow-up with them on a timely basis for better customer experience.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

- 2 years of experience as a Customer Service Specialists or _Customer Service Representative_.
- Excellent verbal and written communication skills.
- Proficient in MS Office.
- Quick decision-making skills.
- Excellent time management and organizational skills.
- Outstanding negotiation and conflict-resolving skills.
- Ability to work under pressure and prioritize tasks.
- Ability to work in a team with a positive attitude.
- Excellent customer service skills.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- UK shift



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