Customer Care Executive

4 days ago

Vesu Village Surat Gujarat, India Crescent Opto Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Key Responsibilities**:
**Customer Interaction**:

- Respond to customer inquiries and provide information about products, services, and company policies.
- Handle and resolve customer complaints, concerns, and issues in a timely and efficient manner.
- Ensure a high level of customer satisfaction through effective communication and problem resolution.

**Communication**:

- Maintain a professional and courteous tone in all interactions with customers.
- Provide clear and concise information to customers and ensure they understand the resolution process.

**Product Knowledge**:

- Develop and maintain a comprehensive understanding of the company's products and services.
- Stay informed about product updates, new features, and changes in company policies.

**Problem Solving**:

- Identify and analyze customer needs to offer appropriate solutions.
- Collaborate with other departments to resolve complex customer issues.

**Documentation**:

- Accurately document customer interactions and transactions in the company's CRM system.
- Create and update customer profiles with relevant information.

**Quality Assurance**:

- Adhere to established customer service standards and guidelines.
- Participate in training sessions to enhance product knowledge and customer service skills.

**Qualifications and Skills**:

- High school diploma or equivalent; Bachelor's degree is a plus.
- Proven experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations with patience and professionalism.
- Familiarity with CRM systems and customer support software.
- Basic understanding of company products and services.
- Ability to work in a team and collaborate with other departments.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹28,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9638503145

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