Operations Executive

2 weeks ago

Gurugram Haryana, India TutorBin Full time

The operations executive position at TutorBin is a dynamic and rewarding role, offering a unique opportunity to influence the organization's business by engaging directly with students and tutors. You will play a vital role in understanding user requirements, posting them, and connecting with the most suitable tutors. This role directly impacts the organization's revenue and user satisfaction.

**Education & Work Experience**:
Any engineering degree (CS/IT, EE/ECE, ME & CE preferred)

0 to 2 years of experience (Ed-Tech industry preferred)

**Skills Required**:

- Proficient in using Microsoft Excel and Word, with the ability to effectively utilize their features for data analysis and document creation.
- Familiarity and ease in navigating various digital platforms, including CRM systems, to efficiently manage and track relevant information and tasks.
- Excellent English language skills, both written and spoken, enabling clear and concise communication with internal and external stakeholders.
- Demonstrates professionalism and promptness in English typing, ensuring accurate and timely correspondence.
- Strong analytical thinking skills, capable of analyzing business problems and effectively understanding their underlying factors.
- Works well within a team, fostering collaboration and synergy among colleagues, while also possessing a proactive and self-driven attitude towards achieving goals.

**Roles & Responsibilities**:

- Engage in professional and effective communication with website leads and registered users, utilizing the in-house portal and CRM platforms, through chat conversations to convert orders and drive business growth.
- Demonstrate multitasking abilities by efficiently managing and navigating multiple digital platforms simultaneously, ensuring seamless coordination and workflow.
- Implement growth strategies by proactively communicating with users, understanding their needs, and effectively addressing their requirements and problem statements.
- Employ active listening skills to grasp the precise demands and expectations of users, enabling prompt and accurate action to be taken.

**Pay scale: 3**.89 LPA + Performance Review (Upto 2,000/month)

**Other Perks & Allowances**
- Food Allowance
- Night Allowance
- Medical Insurance
- Standard Leave Policy
- Colleagues from to top IITs/NITs/Universities
- Great and prosperous working culture & environment

**Salary**: ₹389,000.00 - ₹413,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Supplemental pay types:

- Performance bonus
- Shift allowance

Application Question(s):

- Have you completed the following level of education: B.Tech or any engineering Degree?
- As we're working from office only, are you comfortable to commute/relocate to Gurgaon working location?

**Experience**:

- user handling: 1 year (required)

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