Helpdesk Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Helpdesk Executive
Work Dynamics

**What this job involves**:
The role is responsible for Manning and handling the FM Helpdesk for 24*7

**Daily report**: Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with services description, Housekeeping and pantry consumables, Meeting room management, Cafeteria sale, mailroom services, Engineering services, transport services, accident management.
Inventory of stationary, housekeeping material, pantry consumables.
Issuance of stationary as per business requirement.
Keeping track on assets of property like lockers, chairs, shredding machines sports equipment, and all facility related assets.
Keeping track on all delivery’s by vendors, challans and keep it securely.
Keeping track on inward outward material.
Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
Responsible for smooth operations at site.
Ensure that quality of the services is always maintained at highest levels and work on further improvements.
Taking facility rounds to insure the cleanliness.
Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
Received customer suggestion and make necessary improvements
Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report ) which includes building facility, MEP, Cafeteria transport.

**Night report**: Which includes UBS Employee count, Housekeeping employee count and the work done in the night.
Performance objectives
Provide Superior Client Service (weighting 50%)
Initiative or Process Improvement in Functional Area (weighting 40%)
Personal and Professional Development (weighting 10%)

Team handling experience
Should have experience in FM industry
Should have English communication skills
2 years’ experience in Facilities Management industry into IT / Banking / Corporate set up.

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.