Virtual Customer Service

1 week ago

Lucknow, India Future Tech Full time

**HIRING FOR AMAZON**

**PERMANENT WORK FROM HOME**

**LOCATION: Pune, Banglore, UP, Rajasthan, Mumbai AND MP,**

It is a **‘Work from Home'** model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at the home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together how to offer the best customer service experience.

**Knowledge & Skills Required**
**Desired skills**:

- Action-oriented, self-disciplined, and organized.
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills.

**Preferred Criteria**:

- Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with mínimal support from the Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure a ‘Work-like’ environment with no disturbance during the work hours.

**Shifts: Rotational**
**Benefits: NSA, OT, Meal Card.**

**Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.**

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food allowance
- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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