Customer Support Executive

1 week ago

Koramangala Bengaluru Karnataka, India Adhaan Solution Pvt. Ltd. Full time

Hi,

**Greetings from Adhaan Solutions**

**Immediate hiring for "Customer support executive" for Kormangala bangalore location.**

**job location : Kormangala Bangalore.**

**shift timings : morning shifts.**

**Languages : English and Kannada(mandatory).**

**JD**:
**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,288.89 - ₹16,439.05 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Kannada (preferred)
- English (preferred)

Ability to Commute:

- Koramangala, Bengaluru, Karnataka (required)

Ability to Relocate:

- Koramangala, Bengaluru, Karnataka: Relocate before starting work (required)

**Speak with the employer**
+91 7795593668

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