Service Center Supervisor

**Career Area**:Accounting**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

JOB PURPOSE: The Supply Network Operations Supervisor role is aligned to a grouping of similar processes that must be executed per volume, velocity, and quality requirements. This role is the primary leader for a group of individual contributors that perform assigned work. Accountable for personnel management and professional development, his or her functional responsibilities include execution of assigned processes, driving excellence in quality, cost, velocity, operations metrics monitoring, identifying and executing continuous improvement opportunities including standardization / simplification, and mitigating risks. This roles serves as higher level expert for the assigned operational area.

JOB RELATED STATISTICS:
Spend Touched Approximately $50M
Dept. Budget $100K
Geographic Scope: Local - one site
Enterprise/Financial Impact: Low
Process Difficulty: Simple and Standard
Process System Expertise: Familiar
Volume (Transactions/Users): Low
Employee Count: 10 or less

JOB DUTIES: Major Role: To supervise the ongoing operations, including individual contributor performance, planning and organizing teams, and the execution of assigned processes that produce consistent quality results. This role also manages workload and capacity, is a recognized expert for his or her assigned process area, and leads continuous improvement efforts.. They lead a team responsible for collaborating with the other functions in GSND to perform operational execution, transactional activity, systems data maintenance reporting and their associated metrics monitoring

Leadership: The incumbent works to integrate services, which have common objectives and assure the external coordination of those activities with other parts of the Global Supply Network Division. The incumbent resolves issues by building a collaborative environment based on process partner’s needs through compliance to standards, PO management, supplier on/off boarding and providing a practical, technical or administrative service focusing on improved cycle times.

Communicates and maintains a culture of open relationships with employees. Assists individual contributors and project leads in addressing concerns and determines/implements staffing levels for assignment completion. Participates in recruiting and screening routines for new employees. Assures employees are thoroughly trained in processes and business practices/policies.BACKGROUND/EXPERIENCE:
Bachelor’s degree - or equivalent experience required
Minimum of 2-4 years job related experience
Professional certification in Purchasing and/or Inventory Management preferred, e.g.; Certified Purchasing Manager (C.P.M.), Certified in Production and Inventory Management (CPIM) and Certified in Integration Resource Management (CIRM), or comparable international certification is preferred.
Affiliation with Institute for Supply Management (ISM) and American Production and Inventory Control Society (APICS), or comparable professional purchasing organization, preferred.
Proficiency in English is required; Local site language preferred
Previous 6 Sigma Greenbelt/Black Belt experience preferred
Facility with lean manufacturing, an understanding of lean principles is preferred
Incumbent must have well-developed communication and negotiation skills

Caterpillar is an Equal Opportunity Employer (EEO).

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