Customer Service Executive- Collections
2 days ago
**About Snapmint**:
Snapmint is on a mission of democratizing installment purchases for next 350 Mn Indians. Of the 550 Mn PAN card holders in India, less than 30 Million actively use credit cards. Snapmint is reinventing credit for the next 350Mn consumers by providing them freedom to buy what they want and pay for them in installments without a credit card. In a short period of time Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases.Snapmint was started by a closely-knit team of passionate bankers and technocrats from IIT Bombay.
**Responsibilities**:
Initiate collection efforts through outbound calls to customers with overdue payments.
Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
Payment Follow-Up: Ensure timely repayments and maintain accurate records.
Collections Targets: Meet individual collection goals set by team lead or manager.
Customer Assistance: Resolve payment-related queries or concerns.
Compliance: Follow legal and ethical guidelines in collections.
Customer Data Management: Keep customer records updated in the collection system.
Reporting: Update team lead or manager on collection activities.
**Skills & Qualification required**:
Strong communication and interpersonal skills
Effective problem-solving abilities
Proficiency in multitasking and time management
Empathy and patience in dealing with customer inquiries and complaints
Preferably a graduation or equivalent education
**Location: Nahur**
**Working days: 6 days working**
**Salary**: ₹13,000.00 - ₹15,000.00 per month
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Nahur, Mumbai, Maharashtra (required)
Ability to Relocate:
- Nahur, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
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