Customer Service Collection Process

2 weeks ago

Mumbai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:US-Type Shift

**Industry**:BPO / ITES

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service Customer Management Collections Process BPO Voice Process customer service analyst Customer oriented International voice Process voice process skills
- **Job** **Title**:
Voice Process Collections - Night Shift

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

**Salary - **upto 35k, also depends on your last drawn salary

**Responsibilities**:

- Respond to customer inquiries and provide assistance via call in a timely and accurate manner
- Identify and escalate priority issues to the relevant team for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
- Stay up-to-date with product knowledge and process changes
- Ensure adherence to company policies and guidelines

**Requirements**:

- Excellent written and talking communication skills in English
- Strong attention to detail and accuracy
- Ability to multitask and handle multiple chats simultaneously
- Willingness to work in Night Shifts

**Qualifications**:

- Minimum educational qualification of a high school diploma or equivalent
- Basic computer knowledge and typing skills
- Ability to adapt and learn quickly
- Should have atleast 24 months of International BPO experience for SSC pass
- HSC pass with atleast 18 months of BPO experience
- Graduates should have atleast 12 months if experience

  • Customer Service Collection Process

    6 days ago

    Mumbai, India MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from Home Key Skills: Communications Credit & Collection Collections Process Communication Skills collections experience Experience in...

  • Collections Representative

    6 days ago

    Mumbai, Maharashtra, India Taurus Collection Full time

    **Responsibilities** - Negotiate payment plans and settlements with debtors. - Maintain accurate records of all collections activities. - Provide regular reports to management on collections progress. - Work closely with other departments to resolve any issues related to debt recovery. - Follow up on overdue accounts and ensure timely payments. - Identify...

  • Senior Customer Care Coordinator

    2 weeks ago

    Konkan Bhavan, Mumbai, India Banking Customer Service Process Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Banking and Finance Related Customer Service Designation : Customer care Excecutive (voice) Branch Location : Thane, Airoli, Ghansoli , Turbhe , Bhandup Shift Timing : 09:00 am to 09:00 pm (any 9 hrs) weekoff : 1 Rotational Training Duration : 12 Salary : net) Extra Benefits

  • Collection Manager

    4 weeks ago

    Mumbai, India Tanserv Business Process Pvt Ltd Full time

    Title: Collection Manager Location: Mumbai Company: TanServ Business Process Private Limited Job Type: Full-time Experience: 10 years & above Salary: 70,000-80,000 Role Description This is a full-time on-site role for a Field Collections Manager at TanServ Business Process Pvt. Ltd located in Mumbai. The Field Collections Manager will be responsible for...

  • Collection Voice Process

    6 days ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Communications US Collections Credit & Collection Collections Process Communication Skills collections experience...

  • Field Collection Executive

    1 week ago

    Mumbai, Maharashtra, India Tanserv Business Process Pvt Ltd Full time

    Title: Field Collection Executive Location: Mumbai Company: TanServ Business Process Private Limited Experience: 3 years & above **Salary**: 20,000-30,000 **Responsibilities**: - Visit delinquent client in assigned areas for B2B payment collection & follow up. - Maintain accurate records of all collection activities and interactions with client. -...

  • Collection Voice Process

    2 weeks ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service BPO Voice Process Communication Skills good communication skills International voice Process voice...

  • Customer Service Representative

    4 days ago

    Mumbai, Maharashtra, India Narpavi Soft Solutions Full time

    **Key Responsibilities**: - **Customer Interaction**: - Handle inbound and outbound calls to communicate with customers regarding their overdue accounts. - Listen to customer concerns and provide appropriate solutions in a respectful and empathetic manner. - Negotiate payment plans and settlements in accordance with company policies and regulations. -...

  • Collection Executive

    2 days ago

    Navi Mumbai, India Wisecor service pvt ltd Full time

    Job description: - Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket) - Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of...

  • Collections and Customer Service Advisor

    2 weeks ago

    Mumbai, Maharashtra, India Astrid the job consultant Full time

    International BPO Immediate Joining Age upto 40 US based collection process, 24/7 Customer Service Process Shift Time - 5:30 PM to 10 AM (night shift) Week Off - 5 days working 2 days’ week off (Rotational) Education - HSC minimum Experience -Fresher and Experience (BPO and non BPO) both can apply Salary between 15K to 40K depending on the...